BIANCA – the New Virtual Assistant

Bulgarian American Credit Bank (BACB) has introduced a new feature on its website that aims to enhance customer experience and provide easy access to information. BACB has partnered with DigiTech Consult’s team of developers to create BIANCA – the virtual assistant, which is now a reality and available for customers to use.

With BIANCA, customers can now engage in an informal talk on BACB’s website, addressing various topics that may arise. The assistant is designed to provide information and answer questions on a wide range of topics related to credit or deposit and savings products, necessary information for different types of accounts, overdraft, or mortgage loans. It addresses the queries of both individuals and business clients.

The introduction of BIANCA is part of BACB’s commitment to delivering a user-centered experience for its customers. By providing a virtual assistant that can address a wide array of questions and provide information on various banking products, BACB aims to make banking easier and more accessible for its customers.

Customers can now simply visit BACB’s website at https://www.bacb.bg/bg and access BIANCA to get answers to their questions or submit their requests. BIANCA is ready to provide quick and accurate responses.

The use of AI in the banking industry has revolutionized the customer experience. With advanced technology like BIANCA, customers can submit requests for loans and open accounts with ease, knowing that their requests will be promptly sent to bank employees for processing. BIANCA’s ability to recognize and conduct almost human-like communication has made it easier for customers to interact with their banks, eliminating the need for lengthy phone calls or visits to brick-and-mortar branches.

The introduction of BIANCA is part of a broader trend in the banking industry toward leveraging technology to improve customer service. Virtual assistants and other artificial intelligence (AI) solutions are becoming increasingly popular in the financial sector due to their ability to provide instant responses, streamline processes, and enhance customer engagement.

Overall, the use of AI in the banking industry has brought significant benefits to both banks and their customers. With BIANCA, the customer experience has been simplified and streamlined, making it easier than ever for people to manage their finances.

Furthermore, the presence of a survey through which BIANCA collects feedback on her conversations with customers is a testament to the commitment of the banking industry to continually improve the customer experience. By listening to customer feedback and making necessary adjustments to the technology, the banking industry can ensure that BIANCA becomes more and more useful to customers.

One of the key areas where BIANCA can be particularly helpful is in providing information on overdraft or mortgage loans. These can be complex topics, and customers often have questions about eligibility, terms and conditions, and repayment options. BIANCA can provide clear and concise information to help customers make informed decisions.

Our team is excited about the introduction of BIANCA and the product we developed. However, we want to emphasize that this is just the beginning. We are committed to continuous improvement and plan to roll out more updates and enhancements to further enhance the customer experience. Customers are encouraged to stay tuned for more updates from BACB.

As for future plans, BIANCA will soon be able to identify users and provide personal information about account balances, credit obligations, upcoming installments, and any other personal information related to the products the user uses.

With the start of the automated credit process, BIANCA will be able to directly assist you in obtaining online credit and digitally signing credit contracts with Euvrotrust. She will also be able to assist you in opening a Net Account without visiting a bank office.

For a better customer experience, in the near future, BIANCA will be able to conduct voice communication, as well as communicate with you on Viber and Facebook Messenger.

In conclusion, BACB’s partnership with our team that developed BIANCA, the new virtual assistant, is a significant step towards providing an enhanced user-centered experience for their customers. With BIANCA, customers can easily access information on various banking products and services. The introduction of BIANCA reflects the bank’s commitment to leveraging technology to enhance customer service and make banking more accessible and convenient for their customers. The Digitech Consult team is thrilled with the final product and the opportunities we managed to provide to our customers, so their procedures could be optimized to the next level. Customer satisfaction is the essence of every business, and we believe that BACB is now ready to fulfill each request of its customers with BIANCA.