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Customer Centricity

Adapting to Evolving Customer Expectations

Adapting to Evolving Customer Expectations – AI in Retail

In recent years, the retail landscape has undergone a profound transformation, shaped by a confluence of factors including the increasing embrace of self-service, the digitalization of customer acquisition processes, and the far-reaching impact of events like the COVID-19 pandemic. These dynamics have accelerated the migration of both consumers and businesses Read more…

By Martina Stoyanova, ago
Ena in Viber

Econt Enhances Customer Experience with DigiTech Consult’s Virtual Assistant Ena, Now Available in Viber and Econt Mobile App

In 2022, Digitech Consult had the privilege of collaborating with Econt, a leading logistics company operating in Bulgaria, Romania, and Greece. Econt boasts an extensive network of logistics points, serving over 7 million clients and providing next-day delivery services. As part of the project, Digitech Consult developed two virtual assistants, Read more…

By Martina Stoyanova, ago