People and Automation Archives

People and Automation

Transforming the Hospitality Industry: The Synergy of AI and RPA

The hospitality industry has always been at the forefront of innovation and customer service. In recent years, the industry has witnessed a significant transformation with the emergence of artificial intelligence (AI) and robotic process automation (RPA). AI and RPA have revolutionized various aspects of hospitality, enhancing operational efficiency, guest experiences, Read more…

By Martina Stoyanova, 1 yearJuly 5, 2023 ago

People and Automation

Proper Requirements Gathering in Process Automation

The significance of gathering requirements for a business analyst cannot be overstated. To be successful, software or a process automation project must go through the Needs Collecting process. Because a good project begins with a challenging series of discussions about what needs to be done, a business analyst must be Read more…

By Martina Stoyanova, 2 yearsFebruary 23, 2023 ago

Artificial Intelligence

THE EVOLUTION OF TECHNOLOGY – Takeaways from DRUID AI’s EVENT

On October 25, 2022, DRUID AI organized a conference in London called “Rise Through Symbiosis” in which DigiTech also took part. The representative of our team was our moving force, the face behind DigiTech, Milena Ribarova. The tech-related event took part in London, and it celebrated business evolution and technological Read more…

By Martina Stoyanova, 2 yearsDecember 13, 2022 ago

Artificial Intelligence

6 Use-Cases of Conversational AI in Call Centers

Each industry has greatly benefited from artificial intelligence. AI manages the point of contact with clients’ favorite brands, from after-sales support to streaming platforms. These days, customers are accustomed to receiving immediate answers to their questions and possessing extensive control over the customer service process. Therefore, it is crucial to Read more…

By Martina Stoyanova, 2 yearsSeptember 27, 2022 ago

People and Automation

Is the Automation threat for the people or not?

More and more we hear about Innovation, Automation, Robotization, AI. Robots and Artificial Intelligence are already among us. Do we see this as an Automation threat? The digital environment and progressing automation that surrounds us make many people worried about losing their jobs, especially non-tech functions. How can we deal Read more…

By Milena Ribarova, 4 yearsOctober 10, 2020 ago

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People and Automation

People and Automation

Transforming the Hospitality Industry: The Synergy of AI and RPA

People and Automation

Proper Requirements Gathering in Process Automation

Artificial Intelligence

THE EVOLUTION OF TECHNOLOGY – Takeaways from DRUID AI’s EVENT

Artificial Intelligence

6 Use-Cases of Conversational AI in Call Centers

People and Automation

Is the Automation threat for the people or not?