DRUID and DigiTech Consult enter a strategic partnership in the Balkan region

DigiTech Consult, an innovative provider of software implementation services, and DRUID, a leader in conversational AI technology for enterprise productivity, are pleased to announce the beginning of an exciting partnership.

DigiTech’s partnering with DRUID has created opportunities for our current clients to evolve even further their customer-facing functions through digital human-like communication. Using DRUID’s chatbot platform DigiTech is enabled to resolve customer needs in the area of conversational automation quickly and efficiently with the greatest user experience. The AI-driven chatbots will also lay strong automation foundations for businesses that want to cut operational costs and build resilience in the present business environment. 

DigiTech will now easily deploy a multi-language chatbot,  seamlessly connected with any enterprise application. The intelligent virtual assistant is focusing on interpreting users’ intent to provide information contextually based on their behavior. It can be implemented across various industries such as finance, accounting and banking, retail, logistics, healthcare, automotive, marketing research, and others.

Collaboration with DRUID is completely aligned with the DigiTech Vision to provide Еnd-2-End Process Improvement – Development- Implementation Services by integrating innovative solutions and building a future-ready automated process that can quickly scale ensuring business’ growth for its customers.

“DRUID continues to identify innovative partners that enable us to stay at the forefront of consumer trends in the conversational RPA and intelligent virtual assistants’ industry. The partnership with DigiTech Consult is an efficient way to bolster our participation in the fast-growing Balkan markets. This collaboration aligns us with a leading RPA player and supports broader commercial strategies with our customers to bring growth opportunities that will benefit both businesses.”, stated Simona Hurjui, Alliances and Channels Partner Enablement Lead, DRUID.

“Our goal is to help businesses to achieve sustainable growth through constant innovation at high speed. That is why we believe that the partnership between Digitech Consult and DRUID will strategically contribute to the Bulgarian business and technology landscape. Together as partners, we combine the long years of process improvement and automation knowledge and experience with advanced AI technology to deliver flexible and quick solutions to our Customers. Together we aim to enable organizations to drive their digital culture further and empower them in self-building their next-generation virtual assistants.”, stated Milena Ribarova, Founder and GM, DigiTech Consult.

About DRUID
DRUID is a global leader in Conversational AI Automation. DRUID’s no-code platform enables enterprises to automate customer and employee communications using AI-driven virtual assistants. 500 predefined conversational skills and award-winning native connector with UiPath bots offer 3x-5x faster deployments. DRUID is available in any deployment scenario and supports conversations in any language and on any digital channel.

About DigiTech Consult
DigiTech Consult is an innovative and dynamic brand, which brings new technologies to Businesses. Targeting large organizations from different industries and continents, DigiTech Consult boosted their performance and increased their revenues through process optimization and automation. With a Leadership team exposed to Global Best Practices that have gained experience working in over 35 countries, DigiTech Consult solves problems at a speed no one else can match.