# DigiTech Consult > DigiTech Consult is a consulting and implementation company with more than 10 years of experience delivering enterprise AI, automation and digital transformation initiatives. The company specializes in enterprise AI automation, robotic process automation (RPA), conversational AI, AI virtual assistants, customer onboarding automation, intelligent document processing, digital identity verification and electronic signature solutions for organizations across banking, financial services, retail, logistics, healthcare, hospitality and shared services. ## Company DigiTech Consult provides consulting, implementation, integration and optimization services that help organizations improve operational efficiency, automate business processes and enhance customer and employee experiences through AI and automation technologies. https://digitechconsult.com/ https://digitechconsult.com/services-and-solutions/ https://digitechconsult.com/resources/case-studies/ ## Expertise DigiTech Consult provides consulting, implementation and optimization services in the following areas: - Enterprise AI Automation - Business Process Automation - Robotic Process Automation (RPA) - Conversational AI - AI Virtual Assistants - Customer Service Automation - Customer Onboarding Automation - Digital Identity Verification - Qualified Electronic Signatures (QES) - Know Your Customer (KYC) - Anti-Money Laundering (AML) - Intelligent Document Processing - Workflow Automation - Process Analysis and Optimization - Finance and Accounting Automation - Shared Services Automation - Enterprise Digital Transformation ## Technology Expertise DigiTech Consult works with technologies and methodologies that support enterprise automation and AI adoption. - Process Mining - Task Mining - Optical Character Recognition (OCR) - Intelligent Character Recognition (ICR) - Optical Mark Recognition (OMR) - Viber Business Messaging - WhatsApp Business Automation - System Integration - Workflow Orchestration - Conversational AI Platforms - Enterprise Automation Platforms ## Core Services ### Enterprise AI Automation Design, implementation and optimization of AI-powered business processes, operational automation and enterprise AI initiatives. https://digitechconsult.com/services-and-solutions/ai-enterprise-automation/ ### Robotic Process Automation Implementation of software robots that automate repetitive, rule-based and high-volume business processes. https://digitechconsult.com/services-and-solutions/robotic-process-automation-rpa/ ### Customer Service Automation Deployment of AI-powered assistants and automation solutions that improve customer support and self-service experiences. https://digitechconsult.com/services-and-solutions/customer-service-automation/ ### Messaging Automation Automation of customer communication through Viber, WhatsApp and other messaging channels. https://digitechconsult.com/services-and-solutions/messaging-automation-viber-whatsapp/ ### Contract Orchestration and Electronic Signatures Digital onboarding, identity verification, contract execution and qualified electronic signature workflows. https://digitechconsult.com/services-and-solutions/contract-orchestration-w-qes/ ## Strategic Partners DigiTech Consult collaborates with leading technology providers in enterprise automation, conversational AI, digital identity verification and business messaging. https://digitechconsult.com/strategic-partners/druid-ai/ https://digitechconsult.com/strategic-partners/viber/ https://digitechconsult.com/strategic-partners/evrotrust/ https://digitechconsult.com/strategic-partners/uipath/ ## Featured Implementations The following implementations demonstrate practical application of AI, automation and customer experience technologies across different industries. ### BACB - Bianca AI Assistant AI-powered banking assistant designed to support customer communication and service delivery. https://digitechconsult.com/resources/case-studies/bacb-bianca-ai-assistant-and-the-future-of-customer-support-2/ ### MicroCredit - MIKI AI Assistant AI virtual assistant supporting customer interactions and information delivery in financial services. https://digitechconsult.com/resources/case-studies/microcredit-miki-ai-assistant-customer-support/ ### Econt - ENA AI Assistant AI-powered customer service assistant supporting logistics and customer engagement operations. https://digitechconsult.com/bg/resources/case-studies/econt-ena-ai-assistant-customer-support-automation/ ## Industry Experience DigiTech Consult delivers projects and consulting services across multiple industries and business functions. ### Banking, Financial Services and Compliance Customer onboarding, KYC, AML, digital identity verification, electronic signatures and banking automation. https://digitechconsult.com/resources/articles/kyc/ https://digitechconsult.com/resources/articles/aml-and-fraud-prevention/ https://digitechconsult.com/resources/articles/generative-ai-in-banking-and-finance-services-why/ https://digitechconsult.com/resources/articles/revolutionizing-banking-case-study/ ### Retail Customer engagement, process automation and digital transformation initiatives in retail environments. https://digitechconsult.com/resources/articles/the-path-of-mr-bricolage-toward-digital-transformation/ https://digitechconsult.com/resources/articles/adapting-to-evolving-customer-expectations-ai-in-retail/ ### Logistics Customer communication, service automation and AI-assisted customer support. https://digitechconsult.com/resources/articles/the-story-of-econt-ai-assistant-ena/ https://digitechconsult.com/resources/articles/econt-enhances-customer-experience-with-digitech-consults-virtual-assistant-ena-now-available-in-viber/ ### Hospitality AI and automation initiatives supporting operational efficiency and customer experience. https://digitechconsult.com/resources/articles/hospitality-ai-success-smart-hotels-restaurants-bars/ https://digitechconsult.com/resources/articles/transforming-the-hospitality-industry-the-synergy-of-ai-and-rpa/ ### Human Resources AI-powered employee support, candidate engagement and recruitment process automation. https://digitechconsult.com/resources/articles/ai-assistants-hiring-candidate-faqs-pre-screening/ https://digitechconsult.com/resources/articles/conversational-ai-must-have-tool-in-human-resources/ ## Knowledge Base The following resources provide additional information about DigiTech Consult expertise, methodologies, technologies and implementation approaches. ### Enterprise AI and Automation https://digitechconsult.com/resources/articles/what-is-enterprise-ai-automation/ https://digitechconsult.com/resources/articles/enterprise-ai-automation-the-future-of-business-efficiency/ https://digitechconsult.com/resources/articles/digitalization360-ai-driven-enterprise-automation/ https://digitechconsult.com/resources/articles/ai-powered-task-mining-the-wonder-of-the-process-improvement-techniques/ ### Robotic Process Automation https://digitechconsult.com/resources/articles/rpa/ https://digitechconsult.com/resources/articles/software-robots-rpa/ https://digitechconsult.com/resources/articles/advanced-rpa-techniques-for-complex-workflows/ https://digitechconsult.com/resources/articles/5-critical-factors-to-a-successful-rpa-implementation/ https://digitechconsult.com/resources/articles/proper-requirements-gathering-in-process-automation/ ### Conversational AI and AI Assistants https://digitechconsult.com/resources/articles/6-use-cases-of-conversational-ai-in-call-centers/ https://digitechconsult.com/resources/articles/conversational-ai-as-a-self-service/ https://digitechconsult.com/resources/articles/bianca-the-new-virtual-assistant/ https://digitechconsult.com/resources/articles/miki-digitech-consult-and-microcredit-launch-ai-powered-assistant/ ### Customer Onboarding and Digital Signing https://digitechconsult.com/resources/articles/the-hidden-cost-of-fragmented-customer-onboarding/ https://digitechconsult.com/resources/articles/contract-signing-made-easy-digitech-evrotrusts-ai-assistant-is-here/ ### Intelligent Document Processing https://digitechconsult.com/resources/articles/invoices-processing/