We specialize in the field of Conversational AI Enterprise Automation enhancing user experience with software digital agents that provide instant replies to your clients and facilitate them in accessing services and information through interaction in their everyday language through text or voice. We are building applications and automation processes integrating many of the Customer’s systems and adding the Conversational AI layer on top by using the DRUID AI platform.

AI digital employees are increasingly used in a commercial context to make product or service- related recommendations, customer service or direct sales.


Conversational AI Enterprise  automation can be classified based on its purpose – assisting, conversational, transactional, generative:

The assisting AI applications (also known as chatbots) are programmed to assist users in their daily activities, such as searching for information on the internet, cloud, or on-premises servers, making telephone calls, scheduling appointments and so on. They are integrated into mobile devices such as tablet computers and smartphones powered by smart artificial intelligence systems. With those interactions, these AI assistants provide short, structured, and simple responses to the users.


On the other hand, our conversational AI-powered chatbots are built to engage in human-like conversations by offering more extended responses to users’ input. The chatbots combine their responses from a knowledge base that identifies known keywords and responds to users’ inquiries by searching for other users’ responses in its database.

Conversational AI assistants are also used to provide self-service for transactional purposes like checking order and activity statuses, customer profiles and data etc.

Adding Generative AI to Conversational AI automation brings additional capabilities to the bots in the field of generating text and responses based on a specific set of information and enriches the conversations and services that could be provided by a machine to the users.


Our AI-driven virtual assistants use a no-code platform featuring user-friendly conversation and integration designers.

They can be easily connected to any enterprise application (like SAP, Salesforse, Hubspot, any ERP etc.) through RPA bots, APIs, or SQL. The native integration with UiPath Studio, Orchestrator and Attended Robots creates bidirectional communication between robots and chatbots.


The AI-rich pre-configured conversation templates for more than 300 business scenarios and the support of more than 45 languages, allow multiple business roles to be easily implemented in almost any industry and any language. On top of that, we enhance the conversations of our bots with the capabilities of ChatGPT which we have integrated with. With that, we provide the greatest combination of Conversational AI with Generative AI that brings additional benefits to businesses and their customers.

The multichannel nature of our AI digital employees

Our AI assistants are easily accessible through many channels including Viber, WhatsApp, Telegram, Facebook Messenger and others providing users with the flexibility to use them in the more native messaging app that they prefer. There are no additional efforts for our Client to integrate with these channels as the DRUID platform has native connectors for seamless and immediate integration.

Industries where we successfully apply Conversational AI Automation

AI is spreading its application to many industries. The industries where we have found the biggest impact so far are:


Logistics and Transportation



BPO and Customer Service

Human Resources



So what is the AI assistants are expected to do?

Reply to Questions

Send Alerts

Deliver Reports

Manage Tasks

Fill in Forms

Route to Human

Connect to Databases

Search for information

Speak multiple languages

Who needs Conversational AI automation?

  • Any enterprise across all industries offers customer service and support


  • Sales and Marketing looking to generate new leads


  • Employees who need a digital assistant to access many applications from a single window


  • C-Level executives looking to engage better with their customers and employees


  • Customer Experience leaders who want to ensure customer satisfaction


  • Save time & lower costs
    Pass repetitive tasks to chatbots and allow people to focus on work that matters.


  • Enhance user experience
    Provide a conversational AI layer for users’ interaction with any enterprise system.


  • Improve quality
    Eliminate user error and increase consistency through standardized processes.


  • Boost engagement
    Make work easier and provide communication gateways exactly where users spend time.

How do Conversational AI automation work in practice?

More about Conversational AI and virtual assistants you can read in this article or contact us for a demo.

About us

We aim at bringing value-added solutions at almost no efforts by You – our Customer.

Our power is in listening to you and understanding your processes.

Call us for more information:

Sofia office:      +359 882 016 062

London office: +44 7787 721 269

Dubai office:    +971 508 802 326

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