Logistics and Spedition

RPA aims to reduce costs, speed up process time and improve customer experience. This specific sector is very reliant on effective management and automation of their complex supply chains.

The procurement process involves a lot of manual work. Preparing RFQ’s (request for quotation), review of specifications, evaluation of proposals, etc. All these processes can be automated to speed up and essentially lift a big load of manual work from procurement teams. Running background checks, for example, registration and credit checks can also be another useful step in automation.

Speed up and essentially lift a big load of manual work from your procurement teams.

Up to this moment, supply planning required gathering information from different sources, standardizing and formatting them. Before automation, this is no easy task. Gathering and merging this data in useful formats, delivers more accurate planning which in turn is more cost-effective.

Gathering and merging this data in useful formats, delivers more accurate planning which in turn is more cost-effective.

One of the first processes to look at is customer inquiries for order status. An automated virtual assistant can recognize text from the customer, or a robot can capture an email, log into the shipping portal, determine the shipment status, reply to the customer, and move on to the next customer. This saves more than 50% of manual work requiring employees to handle only exceptions.

This saves more than 50% of manual work requiring employees to handle only exceptions.

A successful supply chain is achieved through good and steady communication. Automating emails with RPA is just the start of effective communications. Notifying customers and suppliers that orders are booked, shipped, delivered, or delayed is a great advantage. Monitoring and maintaining inventory levels becomes easy with RPA, ensuring enough stock to meet demands. Optimal stock levels have become crucial in recent years. Automatic stock level notifications, based on past orders assessment are key for lowering waste, reducing costs, and improving procurement.

Automatic stock level notifications to trigger replenishment.

Warehouse management is a difficult, demanding, and time-consuming job. Conversational AI Automation can easily be provided in accepting orders, distributing to employees, preparing waybills and logging information in ERP. The best benefit of this is that not only will it save time but will also minimize errors that lead to unexpected costs.

The best benefit of this is that not only will it save time but will also minimize errors that lead to unexpected costs.

Nowadays, customer support has become crucial for a healthy business. Whether private or corporate, customers are demanding fast and accurate service. Manual processing of customer requests can be slow, and automation is able to help with this issue. A robot can search several ERPs and databases for the needed information up to 10 times faster than a regular employee. This will allow workers to focus on specific cases that require more attention.

A robot can search several ERPs and databases for the needed information up to 10 times faster than a regular employee.