The Hidden Cost of Fragmented Customer Onboarding
Digital client onboarding has become one of the most important operational challenges for modern businesses. While customers expect onboarding to feel fast, intuitive, and mobile-first, companies often manage dozens of invisible backend processes involving KYC verification, approvals, compliance checks, CRM synchronization, document validation, and electronic signatures behind a seemingly simple onboarding flow. During our webinar […]
Why AI Is Moving Into the Legal Core of Business Processes?
For years, companies have been told that “digital transformation” means better apps, smoother portals, and fewer paper forms. In practice, many of the most consequential business processes still break at the same point: the moment when something must become legally binding. This is exactly the gap that AI legal process automation is now starting to […]
Symbiosis 4: A Glimpse into the Future of Automation Through DigiTech Consult’s Lens
Symbiosis 4: A Glimpse into the Future of Automation Through DigiTech Consult’s Lens Yesterday, we joined Druid Symbiosis 4 online—Druid’s annual summit for people and businesses who believe that automation should help, not overwhelm. Where Technology Meets Purpose Over the past few years, we’ve all heard promises about AI transforming business. But what stood out […]
Highlights from Our Keynote at Evrotrust’s Digitalization360 Event
How We Showed What True Automation Looks Like Why April Was Worth Looking Back At April marked a key milestone in Bulgaria’s digital progress. As the need for scalable, compliant digital solutions intensifies, AI-driven enterprise automation has emerged as a critical enabler for organisations advancing digital transformation. Digitalization360, hosted by our strategic partner Evrotrust, created […]
Microcredit’s AI Assistant, MIKI: Shaping the Future Continues
The world of AI innovation is evolving at an unprecedented pace, and DigiTech Consult is proud to continue pushing the boundaries with MIKI, our AI-powered virtual assistant. After the successful launch of MIKI on microcredit.bg and credinet.bg, we have taken another giant leap forward to the future by integrating MIKI into Rakuten Viber, making it more accessible than ever […]
MIKI: DigiTech Consult and Microcredit Launch AI-Powered Assistant
The future of customer service is here, and DigiTech Consult is leading the change! We’re thrilled to announce our exciting collaboration with Microcredit to launch MIKI, a cutting-edge AI-powered Virtual Assistant that’s set to transform the customer experience in financial services. Now available on both microcredit.bg and credinet.bg, MIKI is designed and developed by DigiTech […]
Generative AI in Banking and Finance Services – Why?
Artificial Intelligence (AI) has been revolutionizing the banking and finance industry, transforming various aspects of operations and customer experiences. One area of AI that is gaining significant attention and showing tremendous potential is generative AI. Generative AI refers to a class of algorithms and models that can create and generate new content, such as text, […]
Business Case Study – The Accounting Competence Center
The Client The Accounting Competence Center – ACC is one of the leading Business Consulting, accounting, audit, payroll, and outsourcing companies in Bulgaria. One reason for that has been their proven track record of embracing innovation and emerging technologies swiftly, in order to help their customers flourish. As of 2021, Digitech Consult has developed a fully automated robot for […]