Reflections from the “Circular Ports for Global Trade” Conference in Thessaloniki
Our team recently attended the international conference “Circular Ports for Global Trade: Green Infrastructure and Smart Connectivity”, which took place on 14 March 2026 in Thessaloniki. The event was organised by the Bulgarian-Hellenic Chamber of Commerce and Industry together with the Bulgarian Chamber of Commerce and Industry and aimed to explore how sustainability, infrastructure investment, and digital connectivity are reshaping maritime logistics and port ecosystems […]
DigiTech Consult Is Coming to London | March 6–18, 2026
When we announced that we would be in London this March for a series of free, in-person working sessions, delivered in partnership with DRUID, several people reached out privately. Not with immediate booking requests, but with thoughtful, practical questions about whether these meetings would genuinely be useful, whether they would reflect how their businesses actually operate, and […]
Why AI Is Moving Into the Legal Core of Business Processes?
For years, companies have been told that “digital transformation” means better apps, smoother portals, and fewer paper forms. In practice, many of the most consequential business processes still break at the same point: the moment when something must become legally binding. This is exactly the gap that AI legal process automation is now starting to […]
Ena – AI Virtual Assistant Transforming Customer Support at Econt
/ Case studies Econt is one of Bulgaria’s leading logistics companies, operating a nationwide network of offices and partner locations and handling millions of shipments every year. The company is known for reliable delivery services, strong operational discipline, and continuous investment in digital solutions that support both customers and internal teams. the challenge Customers increasingly […]
Transforming Online Grocery Support with AI Assistant – Baggy
/ Case studies This case study looks at how an AI assistant for online grocery support helps eBag improve customer communication during every stage of the shopping cycle. Client Overview eBag is one of Bulgaria’s most trusted online grocery platforms, known for fresh produce, precise delivery slots and consistently reliable fulfilment. With its rapid growth […]
Adapting to Evolving Customer Expectations – AI in Retail
In recent years, the retail landscape has undergone a profound transformation, shaped by a confluence of factors including the increasing embrace of self-service, the digitalization of customer acquisition processes, and the far-reaching impact of events like the COVID-19 pandemic. These dynamics have accelerated the migration of both consumers and businesses towards the realm of e-commerce, […]
The Story of Econt’s AI Assistant Ena: A Look at Achievements and Challenges
As we turned the page of the calendar, we entered a new year filled with remarkable achievements and meaningful challenges brought by the Ena project for Econt. To look back, in 2022 DigiTech Consult began its collaboration with Econt, a leading logistics company operating in Bulgaria, Romania, and Greece. Econt maintains an extensive network of […]
Econt Enhances Customer Experience with DigiTech Consult’s Virtual Assistant Ena, Now Available in Viber and Econt Mobile App
In 2022, Digitech Consult had the privilege of collaborating with Econt, a leading logistics company operating in Bulgaria, Romania, and Greece. Econt boasts an extensive network of logistics points, serving over 7 million clients and providing next-day delivery services. As part of the project, Digitech Consult developed two virtual assistants, Ena for Clients and Internal […]
Reshaping the Retail Industry with AI
Conversational AI is changing the way companies connect with their consumers and the retail industry is no exception. Virtual assistants are fast in addressing customer inquiries and allow the freedom for consumers to pick their preferred medium and language for communication through customized and engaging conversations. The retail industry is revolutionizing consumer experiences with omnichannel […]
Invoices Processing
The huge volumes and complexity of the invoices often received in paper and scanned create bottlenecks in the Finance processes. Especially exhaustive is extracting data from the invoices and inputting it into the system. In this process, automation is highly needed to increase productivity and ensure the business meets key objectives like: The challenges that […]