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DigiТech Consult

Industries: AI

Conversational AI as a Novelty Booster in the Logistics Automation and Transformation

A collage of the logistics chain: a woman in business attire talks with a white humanoid robot in a warehouse, alongside scenes of parcels on conveyor belts, a cargo plane, a container ship at port, delivery trucks on the road and a courier handing a package to a customer

There has never been a greater demand for cutting-edge technology in the logistics automation and supply chain sector. By using conversational AI, the logistics sector may produce up to $2 trillion in economic value annually, according to McKinsey. Conversational AI in logistics aims to automate monotonous tasks and try to get rid of human mistakes. […]

Milena Ribarova (DigiTech) in Interview for PARA: Chatbots and virtual assistants are not something new for the Bulgarian businesses

Milena Ribarova speaks while seated in an armchair on a stage during an interview, with an interviewer holding a microphone and notes in a facing armchair and an audience watching from the front rows.

PARA (Professional Association of Robotics and Automation), an organization that promotes robotic and automation companies, and DigiTech Consult a Bulgarian company and major provider of RPA, conversational AI, and chatbot services in the Balkans, are happy to announce their partnership. DigiTech Consult has become a member of the Association last month. This is an interview […]

AI and 6 Examples in different industries

A collage at the centre of which is a glowing "AI" orb, showing six industry scenes: a doctor with a tablet at a patient's bedside, a shopper using a touchscreen kiosk in a clothing store, a trader watching financial charts, a worker at a welding robot on a factory line, a headset-wearing customer service team, and a truck on a highway through a city.

Most people imagine AI as intelligent robots that will take over humans, or they think of a fancy theme park. However, in reality, AI is not that advanced yet and it is not likely to become that intelligent any time soon. AI can find applications in every single industry. Whether we realize it or not, […]

Misconceptions about RPA in Shared Services

Four business people in suits stand behind a glass wall looking into a large open space office, where staff work at desks and an automated track carries glowing purple parcels, overlaid with faint holographic icons of a robotic arm, a tangled scribble, stacks of paper, workers carrying boxes and rising stacks of coins.

Manual tasks can be quite repetitive and tedious; therefore, corporations often find them inconvenient and a real burden on their employees. Robotic process automation (RPA) can highly automate procedures, allowing early adopters of Shared Services to save money while becoming more agile and competitive. Quality improves at the same time, allowing staff to focus on […]

6 Trends in RPA and Chatbots for 2022

Six smartphones arranged on a purple-lit surface, each showing a different AI agent chat interface: Customer Support, Document Processing, Employee Support, Finance, Logistics and Business Assistant agents, plus an invoice lookup conversation and a searchable list of AI agents

Chatbots are being revolutionized by artificial intelligence (AI), which mimics human thinking and decision-making. RPA, on the other hand, enhances business processes that reflect repetitive and time-consuming tasks. In 2022, automation and AI will be all about the progression and maturation of existing trends, rather than what is new and flashy. “Shiny and new” does not always imply success. However, 2022 is […]

Task Mining – Process Improvement Techniques

A white multi-armed robot branded "OUR" sits at a desk in a busy office, each hand doing a different task, with floating panels for analyzing data, creating content, sending emails, scheduling meetings, processing financials, managing communications, writing reports and designing ideas, beside a "Focus on growth. We'll handle the rest." sign

Task Mining: The Future of AI Automation plays and will continue to play, a significant part in today’s enterprises, and it is utilized to boost efficiency and productivity. Organizations have been able to obtain remarkable ROI with RPA (Robotic Process Automation). Now imagine the ROI when you integrate automation with Artificial Intelligence (AI) and Machine […]

RPA or AI? The Difference in the Application

A split office scene with the heading "RPA or AI? The Difference in the Application" - the blue left side lists RPA as rules-based automation (structured data, repetitive tasks, rule-based logic, high accuracy, stable processes), the purple right side lists AI as intelligent automation (unstructured data, pattern recognition, learning, decision making, handling exceptions), with footer lines "RPA follows rules" and "AI understands context"

What is the Difference between AI and RPA? The advancing world we live in requires the use of advanced and modern technologies. AI and RPA are among the top solutions in the business environment. They both aim to achieve high optimization and efficiency. In fact, RPA and AI do have a lot in common – […]

Adopting AI needs Building a Sustainable Plan

A modern office with a wall graphic reading "Adopting AI needs building a sustainable plan," showing a five-step roadmap - Assess, Plan, Build, Deploy, Optimize - while colleagues work at desks, and a table holds an AI roadmap printout, success-metrics charts, sticky notes reading "Start small, Think long term, Drive value, Improve continuously," and books on AI strategy, governance and responsible AI

Recognizing AI benefits is a must Artificial Intelligence (AI) is a customized solution meant to mimic the cognitive functions of the human brain to solve problems and achieve goals. It is made to make people`s lives easier and to free their time to do valuable tasks at work or home.  AI is also very efficient […]

Conversational AI as a self-service

A five-step storyboard of a woman using an AI assistant on her phone to order a work laptop self-service: 1. Ask, 2. Get Answers, 3. Take Action, 4. Stay Updated, 5. Get It Done, ending with the line "One conversation. Many solutions. All self-service."

Conversational AI is a technology used by businesses, which operate in different industries, to provide a better customer experience. AI-based chatbot applications give access to information and services to the customers by using natural language processing (NLP).  The implementation of chatbots will help you improve customer experience by handling many queries in the shortest amount […]

DRUID and DigiTech Consult enter a strategic partnership in the Balkan region

A business handshake with the DRUID and DigiTech Consult logos above, set against a dotted map of the Balkan region and southeastern Europe.

DigiTech Consult, an innovative provider of software implementation services, and DRUID, a leader in conversational AI technology for enterprise productivity, are pleased to announce the beginning of an exciting partnership. DigiTech’s partnering with DRUID has created opportunities for our current clients to evolve even further their customer-facing functions through digital human-like communication. Using DRUID’s chatbot platform DigiTech is enabled to resolve customer […]

“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes. 

Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”

CEO of a leading accounting company in Bulgaria