AI Assistant “Adi”: A Simpler First Step Toward Professional Valuation Services
DigiTech Consult developed “Adi” for Advance Expert Valuations – an AI assistant available on the company’s website. It supports customers in Bulgarian and facilitates the initial contact when requesting a professional valuation. We are pleased to serve as the technology partner for a project that provides a more accessible and structured digital entry point to […]
DigiTech Consult at Webit 2026: Where the AI Conversation Became a Business Conversation
Some events talk about the future as if it is still waiting politely in the distance. Webit 2026 felt different. The future was already in the room, asking sharper questions, challenging familiar business models and making it very clear that AI is no longer a side topic for innovation teams. DigiTech Consult took part in […]
Bianca – AI Virtual Assistant for BACB
/ Case studies Bulgarian American Credit Bank (BACB) is a leading financial institution focused on digital innovation and customer experience. With a growing base of digitally active users, the bank needed a way to deliver fast, consistent, and accessible support across all service channels. The Solution In partnership with DigiTech Consult, BACB implemented an AI-powered […]
MIKI AI virtual assistant for MicroCredit
/ Case studies MicroCredit is a Bulgarian financial services provider offering fast, accessible loans for individuals and small businesses. With more than 70 branches and over 1,000 credit consultants, the company serves thousands of customers and continues to expand its digital services to make finance easier and more convenient. the challenge Customers expected faster, simpler […]
HR AI assistants for CV pre screening and candidate FAQs
Hiring has always had a weird contradiction at its core. Companies want to treat candidates like people, yet the process treats them like tickets in a queue. If you have ever applied for a role and waited in silence for two weeks, you already know how this story goes. In 2026, more employers are trying […]
Reflections from the “Circular Ports for Global Trade” Conference in Thessaloniki
Our team recently attended the international conference “Circular Ports for Global Trade: Green Infrastructure and Smart Connectivity”, which took place on 14 March 2026 in Thessaloniki. The event was organised by the Bulgarian-Hellenic Chamber of Commerce and Industry together with the Bulgarian Chamber of Commerce and Industry and aimed to explore how sustainability, infrastructure investment, and digital connectivity are reshaping maritime logistics and port ecosystems […]
Ena – AI Virtual Assistant Transforming Customer Support at Econt
/ Case studies Econt is one of Bulgaria’s leading logistics companies, operating a nationwide network of offices and partner locations and handling millions of shipments every year. The company is known for reliable delivery services, strong operational discipline, and continuous investment in digital solutions that support both customers and internal teams. the challenge Customers increasingly […]
Transforming Online Grocery Support with AI Assistant – Baggy
/ Case studies This case study looks at how an AI assistant for online grocery support helps eBag improve customer communication during every stage of the shopping cycle. Client Overview eBag is one of Bulgaria’s most trusted online grocery platforms, known for fresh produce, precise delivery slots and consistently reliable fulfilment. With its rapid growth […]
Transforming Regulatory Operations at ACC Through Intelligent Automation
/ Case studies Accounting Competence Center (ACC) is an established provider of accounting, audit, payroll, and business consulting services, supporting a broad portfolio of corporate clients across regulated industries. The company operates in an environment where precision, compliance, and reliable financial reporting are fundamental to the services it delivers. the challenge ACC’s regulatory validation process […]
What is Enterprise AI Automation?
In the modern business landscape, organizations are under constant pressure to increase efficiency, reduce costs, and enhance decision-making. Enterprise AI Automation is the integration of artificial intelligence (AI) with automated systems to optimize business processes at scale. It enables enterprises to improve operational efficiency by automating repetitive tasks, streamlining workflows, and making data-driven decisions with minimal human […]