Bulgarian American Credit Bank (BACB) is a leading financial institution focused on digital innovation and customer experience. With a growing base of digitally active users, the bank needed a way to deliver fast, consistent, and accessible support across all service channels.
In partnership with DigiTech Consult, BACB implemented an AI-powered virtual assistant built on the DRUID AI platform and integrated with its core banking systems.
Bianca provides 24/7 support, delivers information about products and services, guides users through key processes, and enables seamless handover to human agents when needed.
The solution is embedded into BACB’s digital channels and designed to scale with evolving customer needs.
Bianca quickly became a reliable digital channel for BACB, handling a growing volume of customer requests with speed and accuracy.
The assistant improved service availability, reduced repetitive workload for staff, and delivered measurable results across key engagement metrics.
Fill out the short form below to access the complete case study and discover the strategies, insights, and results behind this successful project. Once submitted, you’ll receive immediate access to the full report.
Bianca quickly became a reliable digital channel for BACB, handling a growing volume of customer requests with high speed and accuracy.
The assistant improved service availability, reduced repetitive workload for staff, and delivered measurable results across all key engagement metrics.
Discover how our AI-powered solutions help leading banks and insurers reduce costs, improve service, and stay ahead of compliance demands.
Implemented a smart onboarding assistant that guided customers through KYC verification, reducing drop-offs by 42% and boosting activation rates.
Developed a real-time virtual assistant for fraud notifications and user verification — improving response times by 70% and reducing call center load.
At Digitech Consult, you gain more than a service provider — you gain a strategic partner. We combine engineering expertise with business insight to deliver smart automation solutions that truly make an impact. From increased efficiency to greater adaptability, our work is built around measurable results and long-term value.
Fill out the short form below to access the complete case study and discover the strategies, insights, and results behind this successful project. Once submitted, you’ll receive immediate access to the full report.
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“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes.
Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”
