We partner with DRUID AI to build and deploy AI agents that help people interact with business systems in a more natural way. The value of this partnership is not “a chatbot on a website,” but AI agents connected to real systems, data and business processes.
DRUID’s platform supports AI agents, knowledge bases and intelligent applications that can automate multi-step processes and connect with enterprise systems such as ERP, CRM, ITSM, HRIS and custom APIs.
Where it is used in real business scenarios?
💬 Customer service assistants that answer questions, guide users and hand over to a human agent when needed.
🏦 Banking assistants that support product information, service requests and customer journeys through existing digital channels.
📄 Document and process assistants that collect information, guide users through required steps and connect with internal systems.
🧑💼 Employee-facing assistants for HR, IT and internal operations, where people need quick access to services without navigating several platforms.
📞 Contact center support, where AI agents reduce repetitive requests and help teams focus on cases that need human judgement.
What we do with DRUID AI?
We design, develop and implement AI agents on the DRUID AI platform, based on the client’s real processes, systems and user needs.
This includes defining the conversation logic, connecting the agent with enterprise systems, preparing knowledge sources, testing user flows and making sure the assistant works inside the business environment, not next to it.
This is also how joint projects have been positioned publicly. For example, BACB implemented an AI-powered virtual assistant built on the DRUID AI platform and integrated with core banking systems, developed with DigiTech Consult.
How it fits in a broader system?
DRUID AI can sit at the point where users interact with a process, while the actual work continues across the systems behind it.
It can connect with:
🔗 CRM and core business systems
⚙️ Process automation and orchestration layers
📄 Document handling and knowledge sources
👥 Human support teams for handover when needed
🧾 External services, APIs and business applications
The important point is this: DRUID AI is not only a front-end conversation. When implemented properly, it becomes part of how the process starts, moves and reaches the right system or team.
Why it matters?
For clients, this means fewer repetitive requests, easier access to services and clearer process execution.
For teams, it means less manual handling of routine questions and tasks, better control over customer interactions and more consistent service across channels.
The result is practical AI automation that supports real work, not just a visible AI layer with no connection to the business process.
Credibility
DRUID AI is an enterprise AI agent platform used for business automation across industries such as banking, healthcare, insurance and enterprise operations. The company reports large-scale platform usage, including billions of automated interactions, millions of users and thousands of active AI agents.
DRUID AI and DigiTech Consult have also been publicly presented as strategic partners in the Balkan region, combining DigiTech Consult’s process improvement and automation work with DRUID’s AI technology.
We help businesses tackle real operational challenges through intelligent automation. Whether it’s transforming customer service, streamlining internal processes, or digitizing contract workflows, our solutions are built to deliver speed, accuracy, and measurable impact.
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“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes.
Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”
