/ Robotic Process Automation (RPA)

RPA Services That Bring Structure, Consistency, and Control to Your Processes

Operational inefficiencies usually originate in fragmented workflows, disconnected systems, and manual routines combined with a lack of orchestration. Our RPA services automate business processes across systems by combining robotic process automation, workflow automation, and AI automation, reducing delays, improving execution speed, and ensuring consistent operational control.

/ What RPA Does

Automation operates across multiple layers of RPA, AI, and workflows

Robotic process automation executes repetitive, rule-based activities across systems, but real operational efficiency is achieved when RPA services are combined with workflow automation, system integration, and AI automation.

Business process automation requires coordination across multiple systems, departments, and workflows to ensure accuracy, consistency, and controlled execution.

Task
Automation (RPA)

RPA services handle repetitive, rule-based processes across systems, reducing manual effort and improving speed, accuracy, and consistency within business process automation environments.

Process
Automation

Process automation services connect tasks across systems and departments, enabling workflow automation and ensuring continuous execution across business processes without fragmentation.

Intelligent
Automation (AI)

AI automation introduces decision-making capabilities, allowing automation to interpret data, handle variability, and support execution in scenarios where rule-based RPA alone is not sufficient.

System
Integration

Automation integrates systems and data sources, allowing workflow automation tools to coordinate execution across platforms while maintaining data consistency.

Orchestration
and Control

Workflow orchestration coordinates processes across systems and workflows, ensuring controlled execution, visibility, and consistency across operations.

Monitoring
and Optimization

Automation performance is monitored across processes, enabling continuous optimization and ensuring reliability within RPA services and process automation services environments.

Where automation delivers measurable operational value

These examples reflect how RPA services and process automation services are applied in real operational environments where manual effort, repetition, and system fragmentation slow down execution. They show how business process automation and workflow automation improve consistency, speed, and control across systems.

Example Use Cases:

These scenarios often represent the starting point for organizations looking to automate business processes and introduce workflow automation across systems.

Discover how our AI-powered solutions help leading banks and insurers reduce costs, improve service, and stay ahead of compliance demands.

Automated Claims Processing for a Leading Insurance Group

Reduced average handling time by 63% using Conversational AI for first-level claims triage — freeing up human agents for complex cases.

Intelligent Onboarding in Digital Banking

Implemented a smart onboarding assistant that guided customers through KYC verification, reducing drop-offs by 42% and boosting activation rates.

Fraud Detection Alerts via AI Chatbot

Developed a real-time virtual assistant for fraud notifications and user verification — improving response times by 70% and reducing call center load.

/ Transforming Work Across Sectors

Applied across operational environments

Automation is implemented in environments where processes involve multiple systems, structured data, and operational dependencies. RPA services and process automation services are applied in industries such as finance, logistics, retail, and manufacturing, where business process automation improves execution consistency and reduces operational risk. Workflow automation and AI automation support coordination across systems, enabling scalable and controlled operations.

Finance & Banking

Transaction processing, reconciliations, and compliance-related workflows are executed with greater consistency and control.

Logistics & Supply Chain

Order handling, shipment tracking, and inventory updates are coordinated across systems without manual intervention.

Retail

Product data management, order confirmations, and operational workflows are handled with improved speed and accuracy.

Marketing

Campaign execution, lead handling, and reporting processes are structured and automated across platforms.

Automotive & Maritime

Operational workflows, documentation processes, and service-related activities are executed with reduced manual dependency.

/ Our work process

How RPA implementation and automation
delivery work in practice

01

Listen

Tell us about your business goals and the obstacles you face

02

Analize

We will analyze your business and what your objectives are

03

Prioritize

When we agree on the action plan we will prioritize where to start first

04

Develop

Then we start developing custom solutions tailored to your needs

05

Deliver

We deliver, test and implement the ready solution
.

06

Support

We provide constant support and review along the way to ensure your success

/ How We Make a Difference

We are DigiTech Consult.

Our mission in DigiTech Consult LTD is to help your business find the right balance of human vs. robot in the separation of duties and enable people to achieve their most fulfilling position in your company.

We properly identify the value-added from the automation opportunities and then find the right automation. Companies can also rely on us to support them in the process of automation adoption by the employees as well as further technical support.

Milena Ribarova

Founder and CEO

Download the 2024 Report: Bulgarian Achievements in Robotics and Automation by PARA.

An in-depth look at cutting-edge developments and success stories from Bulgaria’s robotics and automation ecosystem.

By downloading the file, you consent to receiving updates that may include practical resources, case studies, and relevant promotional content related to our business and automation.

“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes. 

Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”

CEO of a leading accounting company in Bulgaria