Many companies already have automation projects, internal tools, chatbots, RPA workflows, or in-house implementations and integrations in place. The challenge begins when these solutions need to be maintained, improved, documented, or extended beyond the first version.
DigiTech Consult helps organizations review, stabilize, support, and further develop existing automation solutions so they remain reliable, scalable, and aligned with real business operations.
Existing automation projects often contain valuable work, but they can become difficult to maintain, adjust, or scale without clear ownership and structure.
Reviews the current setup, logic, tools, integrations, dependencies, and documentation to identify risks and improvement areas.
Fixes recurring issues, removes bottlenecks, improves reliability, and prepares the solution for consistent operational use.
Extends existing automations with new flows, features, approvals, notifications, reports, or integrations.
Connects existing solutions with CRM, ERP, ticketing, document, communication, or other business systems.
Creates clear technical and process documentation so the solution can be maintained, audited, and developed further.
Provides structured maintenance, troubleshooting, minor changes, monitoring, and continuous improvement over time.
Automation projects rarely stay the same after the first version goes live. Teams add new requirements, systems change, processes evolve, and the original setup may no longer be enough. These are the situations where structured support and further development become necessary.
Discover how our AI-powered solutions help leading banks and insurers reduce costs, improve service, and stay ahead of compliance demands.
Reduced average handling time by 63% using Conversational AI for first-level claims triage — freeing up human agents for complex cases.
Implemented a smart onboarding assistant that guided customers through KYC verification, reducing drop-offs by 42% and boosting activation rates.
Developed a real-time virtual assistant for fraud notifications and user verification — improving response times by 70% and reducing call center load.
Automation support becomes critical when operational teams rely on workflows, bots, integrations, or internal tools that are already part of daily work. DigiTech Consult helps organizations maintain and extend these solutions across departments, systems, and business-critical processes.
Invoice processing, reconciliations, approvals, reporting workflows, and back-office automations.
Chatbots, FAQ assistants, ticket routing, escalation flows, customer notifications, and service reporting.
Lead routing, CRM updates, client communication workflows, follow-up automation, and sales reporting.
Onboarding workflows, employee requests, internal helpdesks, approval flows, and document handling.
Cross-system workflows, task routing, internal requests, monitoring, and repetitive administrative processes.
Data extraction, validation, document generation, approval chains, electronic signing, and audit trails.
Our mission in DigiTech Consult LTD is to help your business find the right balance of human vs. robot in the separation of duties and enable people to achieve their most fulfilling position in your company.
We properly identify the value-added from the automation opportunities and then find the right automation. Companies can also rely on us to support them in the process of automation adoption by the employees as well as further technical support.
Founder and CEO
An in-depth look at cutting-edge developments and success stories from Bulgaria’s robotics and automation ecosystem.
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“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes.
Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”
