We partner with Rakuten Viber to provide a direct communication layer between businesses and their customers, embedded within operational processes.
This partnership exists to ensure that communication is not handled separately from the process, but becomes part of how it moves forward.
Where it is used in real business scenarios?
In practice, this shows up in situations such as:
📩 Sending onboarding updates, status notifications, or required actions directly to customers
📄 Requesting missing information or documents without switching channels
✅ Delivering service confirmations, contract summaries, or transaction alerts
💬 Handling customer support inquiries through a structured chatbot flow
📣 Running targeted campaigns or service reminders linked to customer actions
What we do with this Rakuten Viber?
We integrate Viber as a communication layer within business processes, not just as a messaging channel.
This means defining when communication is triggered, what information is exchanged, and connecting user interactions back to the systems that drive the process.
We implement messaging flows, chatbots, and notification logic using Viber’s business messaging APIs, and connect them with core systems such as CRM, process automation, and backend applications, so communication reflects real process events rather than manual actions.
