MicroCredit is a Bulgarian financial services provider offering fast, accessible loans for individuals and small businesses. With more than 70 branches and over 1,000 credit consultants, the company serves thousands of customers and continues to expand its digital services to make finance easier and more convenient.
Customers expected faster, simpler ways to understand loan options, check installments, and access support without waiting on phone lines or visiting branches. MicroCredit needed a scalable solution that could respond instantly, work across channels, and manage rising demand while keeping service personal and reliable.
Together with DigiTech Consult, the company implemented an AI-powered virtual assistant integrated with its core systems and communication channels.
The solution supports users around the clock, understands natural-language requests, guides them through key processes, and enables seamless handover to human agents when needed. It is embedded into existing workflows and designed to scale with business growth.
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Users completed full flows, stayed engaged, and relied on MIKI across multiple financial scenarios.
The assistant saved more than 360 hours of call-center work and contributed to smoother, faster customer service.
Discover how our AI-powered solutions help leading banks and insurers reduce costs, improve service, and stay ahead of compliance demands.
Reduced average handling time by 63% using Conversational AI for first-level claims triage — freeing up human agents for complex cases.
Implemented a smart onboarding assistant that guided customers through KYC verification, reducing drop-offs by 42% and boosting activation rates.
Developed a real-time virtual assistant for fraud notifications and user verification — improving response times by 70% and reducing call center load.
At Digitech Consult, you gain more than a service provider — you gain a strategic partner. We combine engineering expertise with business insight to deliver smart automation solutions that truly make an impact. From increased efficiency to greater adaptability, our work is built around measurable results and long-term value.
Fill out the short form below to access the complete case study and discover the strategies, insights, and results behind this successful project. Once submitted, you’ll receive immediate access to the full report.
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“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes.
Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”
