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Category: articles

Conversational AI – must-have tool in Human Resources

Title graphic "Conversational AI - must-have tool in Human Resources" above a stylized 3D landscape of wooden figures moving along a glowing path through HR lifecycle stages labelled Attract, Engage, Evaluate, Hire, Onboard, Develop and Retain, all connected to a central "Conversational AI" panel

You may be wondering what human resources (HR) has to do with artificial intelligence (AI). They actually share a lot more than you may believe. As the name implies, human resources is a human business, and humans interact via language. Natural language processing (NLP), which is essentially AI for language, is used in conversational AI. Due […]

Reshaping the Retail Industry with AI

A mannequin in a coat stands on a podium in a darkened clothing store, dissolving into streams of light that flow toward floating panels for customer preferences, search trends, personalized recommendations, purchases and loyalty, with a shopper leaving in the distance.

Conversational AI is changing the way companies connect with their consumers and the retail industry is no exception. Virtual assistants are fast in addressing customer inquiries and allow the freedom for consumers to pick their preferred medium and language for communication through customized and engaging conversations. The retail industry is revolutionizing consumer experiences with omnichannel […]

AI Transforms Project Management

A team of professionals in an office gathered around a glowing 3D holographic city model on a conference table, with one woman pointing into the model and two colleagues at a whiteboard.

Without a question, Artificial Intelligence (AI) is finding its way into more traditional corporate settings. It helps augment and/or supplement jobs previously performed by people, including project managers. As we all know, AI has the unique capacity to swiftly scan vast volumes of corporate data, detect patterns in data, learn from it, and make predictions. […]

Proper Requirements Gathering in Process Automation

A glowing 3D diagram on a dark desk linking several pedestals: a group of figures in discussion sits at the centre, connected by light trails to a magnifying glass, a checklist on a clipboard, a funnel sorting blocks, stacked blocks, and a cluster of gears

The significance of gathering requirements for a business analyst cannot be overstated. To be successful, software or a process automation project must go through the Needs Collecting process. Because a good project begins with a challenging series of discussions about what needs to be done, a business analyst must be able to obtain requirements from […]

5 Technological Trends in 2023 to be Aware of

A man in a suit stands on a rooftop terrace overlooking a city skyline, with glowing holographic icons rising above the buildings for AI, 5G, cloud, security, analytics, sustainability and a drone.

Technological progress can generate shared prosperity and innovative solutions to the world’s most pressing problems. At the same time, its exponential growth threatens to overwhelm current institutions, leaving us vulnerable to uncontrollable threats. This threat is exacerbated by geopolitical conflicts, increased polarization, and a future climate disaster. Leaders must act quickly to grab the potential […]

Invoices Processing

A woman at a desk works on dual monitors showing an invoice-processing dashboard and an invoice with extracted data fields, beneath a glowing process flow labelled Invoice Capture, Data Extraction, Validation, Approval, Posting and Archive, with a stack of paper invoices beside her

The huge volumes and complexity of the invoices often received in paper and scanned create bottlenecks in the Finance processes. Especially exhaustive is extracting data from the invoices and inputting it into the system. In this process, automation is highly needed to increase productivity and ensure the business meets key objectives like: The challenges that […]

DigiTech Consult & Evrotrust – The Beginning of a Successful Partnership

A woman and a man in business attire smile and shake hands across a desk in a bright office, with a laptop, a printed report full of charts and a city skyline through the window behind them.

DigiTech Consult, a forward-thinking supplier of software implementation services and technology-driven solutions, and Evrotrust, a pioneer in the digital transformation space, are thrilled to announce the start of a new collaboration that will level up the online customer experience. To provide high-quality customer service, DigiTech Consult and Evrotrust are working together to deliver an online […]

Onto the Path of Success

Large group of award recipients posing together at an awards ceremony in a hall, many holding certificates and trophies, in front of a screen reading "Congratulations for the high achievements in innovations for 2022!"

On December 7, 2022, the Eighteenth Edition of the National Innovation Forum “Innovations in Support of Digital and Green Transition” and the Awarding Ceremony for the winners of the National Competition “Innovative Enterprise of the Year”, 2022 took place. DigiTech Consult ltd was invited as one of the innovative businesses in today’s world on the […]

THE EVOLUTION OF TECHNOLOGY – Takeaways from DRUID AI’s EVENT

A man and a woman in business attire stand and talk on a brightly lit stage in front of a large screen showing a glowing blue digital globe, with an audience seated watching.

On October 25, 2022, DRUID AI organized a conference in London called “Rise Through Symbiosis” in which DigiTech also took part. The representative of our team was our moving force, the face behind DigiTech, Milena Ribarova. The tech-related event took part in London, and it celebrated business evolution and technological advances. Experienced speakers, such as […]

6 Use-Cases of Conversational AI in Call Centers

A smiling call-centre agent wearing a headset works at her computer while a friendly white robot stands beside her, with a glowing screen behind them showing a chatbot icon linked to chat, phone, customer and analytics symbols, and colleagues on calls in the background

Each industry has greatly benefited from artificial intelligence. AI manages the point of contact with clients’ favorite brands, from after-sales support to streaming platforms. These days, customers are accustomed to receiving immediate answers to their questions and possessing extensive control over the customer service process. Therefore, it is crucial to include conversational AI in call […]

“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes. 

Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”

CEO of a leading accounting company in Bulgaria