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Category: articles

Conversational AI as a Novelty Booster in the Logistics Automation and Transformation

A collage of the logistics chain: a woman in business attire talks with a white humanoid robot in a warehouse, alongside scenes of parcels on conveyor belts, a cargo plane, a container ship at port, delivery trucks on the road and a courier handing a package to a customer

There has never been a greater demand for cutting-edge technology in the logistics automation and supply chain sector. By using conversational AI, the logistics sector may produce up to $2 trillion in economic value annually, according to McKinsey. Conversational AI in logistics aims to automate monotonous tasks and try to get rid of human mistakes. […]

Milena Ribarova (DigiTech) in Interview for PARA: Chatbots and virtual assistants are not something new for the Bulgarian businesses

Milena Ribarova speaks while seated in an armchair on a stage during an interview, with an interviewer holding a microphone and notes in a facing armchair and an audience watching from the front rows.

PARA (Professional Association of Robotics and Automation), an organization that promotes robotic and automation companies, and DigiTech Consult a Bulgarian company and major provider of RPA, conversational AI, and chatbot services in the Balkans, are happy to announce their partnership. DigiTech Consult has become a member of the Association last month. This is an interview […]

AI and 6 Examples in different industries

A collage at the centre of which is a glowing "AI" orb, showing six industry scenes: a doctor with a tablet at a patient's bedside, a shopper using a touchscreen kiosk in a clothing store, a trader watching financial charts, a worker at a welding robot on a factory line, a headset-wearing customer service team, and a truck on a highway through a city.

Most people imagine AI as intelligent robots that will take over humans, or they think of a fancy theme park. However, in reality, AI is not that advanced yet and it is not likely to become that intelligent any time soon. AI can find applications in every single industry. Whether we realize it or not, […]

Shared Services and the RPA automation

An overhead view of a large open space office where employees work at rows of desks, while small glowing purple containers travel along an automated track that winds between the workstations

In the previous article, we told you about some of the misconceptions about RPA (Robotic Process Automation) in Shared Services. Now we will look further into the topic and investigate how RPA can improve their performance. Shared services along with centralization have contributed to improving the efficiency and the effectiveness of modern businesses while being […]

Misconceptions about RPA in Shared Services

Four business people in suits stand behind a glass wall looking into a large open space office, where staff work at desks and an automated track carries glowing purple parcels, overlaid with faint holographic icons of a robotic arm, a tangled scribble, stacks of paper, workers carrying boxes and rising stacks of coins.

Manual tasks can be quite repetitive and tedious; therefore, corporations often find them inconvenient and a real burden on their employees. Robotic process automation (RPA) can highly automate procedures, allowing early adopters of Shared Services to save money while becoming more agile and competitive. Quality improves at the same time, allowing staff to focus on […]

6 Trends in RPA and Chatbots for 2022

Six smartphones arranged on a purple-lit surface, each showing a different AI agent chat interface: Customer Support, Document Processing, Employee Support, Finance, Logistics and Business Assistant agents, plus an invoice lookup conversation and a searchable list of AI agents

Chatbots are being revolutionized by artificial intelligence (AI), which mimics human thinking and decision-making. RPA, on the other hand, enhances business processes that reflect repetitive and time-consuming tasks. In 2022, automation and AI will be all about the progression and maturation of existing trends, rather than what is new and flashy. “Shiny and new” does not always imply success. However, 2022 is […]

How Finance Teams Benefit from RPA to speed up the Reporting cycle

A busy finance department where staff work surrounded by towering stacks of paper and binders labelled invoices, approvals, reconciliations and suppliers, with a whiteboard "Reporting Checklist," a "Report Pack / Q4 Results / Financial Summary" stack on a meeting table, and a banner reading "Faster reporting. Better decisions."

“Finance departments can save about 25,000 hours of work caused by human errors by deploying robotic process automation (RPA) in their financial reporting processes”, according to Gartner, Inc. (Source) The Roadblocks for the RPA implementation Gartner’s analysis based on survey responses with accounting and controllership leaders revealed three roadblocks finance leaders experience when considering implementing […]

Task Mining – Process Improvement Techniques

A white multi-armed robot branded "OUR" sits at a desk in a busy office, each hand doing a different task, with floating panels for analyzing data, creating content, sending emails, scheduling meetings, processing financials, managing communications, writing reports and designing ideas, beside a "Focus on growth. We'll handle the rest." sign

Task Mining: The Future of AI Automation plays and will continue to play, a significant part in today’s enterprises, and it is utilized to boost efficiency and productivity. Organizations have been able to obtain remarkable ROI with RPA (Robotic Process Automation). Now imagine the ROI when you integrate automation with Artificial Intelligence (AI) and Machine […]

RPA or AI? The Difference in the Application

A split office scene with the heading "RPA or AI? The Difference in the Application" - the blue left side lists RPA as rules-based automation (structured data, repetitive tasks, rule-based logic, high accuracy, stable processes), the purple right side lists AI as intelligent automation (unstructured data, pattern recognition, learning, decision making, handling exceptions), with footer lines "RPA follows rules" and "AI understands context"

What is the Difference between AI and RPA? The advancing world we live in requires the use of advanced and modern technologies. AI and RPA are among the top solutions in the business environment. They both aim to achieve high optimization and efficiency. In fact, RPA and AI do have a lot in common – […]

Adopting AI needs Building a Sustainable Plan

A modern office with a wall graphic reading "Adopting AI needs building a sustainable plan," showing a five-step roadmap - Assess, Plan, Build, Deploy, Optimize - while colleagues work at desks, and a table holds an AI roadmap printout, success-metrics charts, sticky notes reading "Start small, Think long term, Drive value, Improve continuously," and books on AI strategy, governance and responsible AI

Recognizing AI benefits is a must Artificial Intelligence (AI) is a customized solution meant to mimic the cognitive functions of the human brain to solve problems and achieve goals. It is made to make people`s lives easier and to free their time to do valuable tasks at work or home.  AI is also very efficient […]

“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes. 

Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”

CEO of a leading accounting company in Bulgaria