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Tag: conversational AI

Econt Enhances Customer Experience with DigiTech Consult’s Virtual Assistant Ena, Now Available in Viber and Econt Mobile App

Smartphone showing the Ena virtual assistant chat menu with options like Track shipment, Requests for couriers and Delivery preparation, surrounded by feature cards for tracking shipments, finding an Econtomat, changing or paying for a shipment, requesting a courier, preparing delivery and checking ecoints, with a delivery truck and Econt parcels in the background

In 2022, Digitech Consult had the privilege of collaborating with Econt, a leading logistics company operating in Bulgaria, Romania, and Greece. Econt boasts an extensive network of logistics points, serving over 7 million clients and providing next-day delivery services. As part of the project, Digitech Consult developed two virtual assistants, Ena for Clients and Internal […]

Conversational AI – must-have tool in Human Resources

Title graphic "Conversational AI - must-have tool in Human Resources" above a stylized 3D landscape of wooden figures moving along a glowing path through HR lifecycle stages labelled Attract, Engage, Evaluate, Hire, Onboard, Develop and Retain, all connected to a central "Conversational AI" panel

You may be wondering what human resources (HR) has to do with artificial intelligence (AI). They actually share a lot more than you may believe. As the name implies, human resources is a human business, and humans interact via language. Natural language processing (NLP), which is essentially AI for language, is used in conversational AI. Due […]

Reshaping the Retail Industry with AI

A mannequin in a coat stands on a podium in a darkened clothing store, dissolving into streams of light that flow toward floating panels for customer preferences, search trends, personalized recommendations, purchases and loyalty, with a shopper leaving in the distance.

Conversational AI is changing the way companies connect with their consumers and the retail industry is no exception. Virtual assistants are fast in addressing customer inquiries and allow the freedom for consumers to pick their preferred medium and language for communication through customized and engaging conversations. The retail industry is revolutionizing consumer experiences with omnichannel […]

Onto the Path of Success

Large group of award recipients posing together at an awards ceremony in a hall, many holding certificates and trophies, in front of a screen reading "Congratulations for the high achievements in innovations for 2022!"

On December 7, 2022, the Eighteenth Edition of the National Innovation Forum “Innovations in Support of Digital and Green Transition” and the Awarding Ceremony for the winners of the National Competition “Innovative Enterprise of the Year”, 2022 took place. DigiTech Consult ltd was invited as one of the innovative businesses in today’s world on the […]

THE EVOLUTION OF TECHNOLOGY – Takeaways from DRUID AI’s EVENT

A man and a woman in business attire stand and talk on a brightly lit stage in front of a large screen showing a glowing blue digital globe, with an audience seated watching.

On October 25, 2022, DRUID AI organized a conference in London called “Rise Through Symbiosis” in which DigiTech also took part. The representative of our team was our moving force, the face behind DigiTech, Milena Ribarova. The tech-related event took part in London, and it celebrated business evolution and technological advances. Experienced speakers, such as […]

Conversational AI as a self-service

A five-step storyboard of a woman using an AI assistant on her phone to order a work laptop self-service: 1. Ask, 2. Get Answers, 3. Take Action, 4. Stay Updated, 5. Get It Done, ending with the line "One conversation. Many solutions. All self-service."

Conversational AI is a technology used by businesses, which operate in different industries, to provide a better customer experience. AI-based chatbot applications give access to information and services to the customers by using natural language processing (NLP).  The implementation of chatbots will help you improve customer experience by handling many queries in the shortest amount […]

KYC

A friendly white robot reaching out beside a glowing "KYC - Know Your Customer" panel listing five steps: identity verification (verify real identities), document check (validate authenticity), biometric matching (confirm individual), data screening (check risk and watchlists) and compliance assured (stay secure, stay compliant)

KYC is a process of collecting information to verify the identity of customers before and after starting business relationships with financial and non-financial institutions. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Contact the client to receive updated KYC documents. Referral of received documents to […]

“We were impressed by the overall approach of the team, their attention to detail and their ongoing efforts to gain in-depth understanding of our business processes. 

Automating this process not only helped us become more efficient, but also freed up sufficient time that could now be dedicated to expanding our business. We believe this innovation will take us one step ahead of the competition.”

CEO of a leading accounting company in Bulgaria