Why AI Is Moving Into the Legal Core of Business Processes?
For years, companies have been told that “digital transformation” means better apps, smoother portals, and fewer paper forms. In practice, many of the most consequential business processes still break at the same point: the moment when something must become legally binding. This is exactly the gap that AI legal process automation is now starting to […]
Microcredit’s AI Assistant, MIKI: Shaping the Future Continues
The world of AI innovation is evolving at an unprecedented pace, and DigiTech Consult is proud to continue pushing the boundaries with MIKI, our AI-powered virtual assistant. After the successful launch of MIKI on microcredit.bg and credinet.bg, we have taken another giant leap forward to the future by integrating MIKI into Rakuten Viber, making it more accessible than ever […]
Adapting to Evolving Customer Expectations – AI in Retail
In recent years, the retail landscape has undergone a profound transformation, shaped by a confluence of factors including the increasing embrace of self-service, the digitalization of customer acquisition processes, and the far-reaching impact of events like the COVID-19 pandemic. These dynamics have accelerated the migration of both consumers and businesses towards the realm of e-commerce, […]
AI in Multilingual Support and Localization: Breaking Barriers in Communication
In today’s interconnected global landscape, businesses strive to transcend linguistic boundaries to reach diverse audiences worldwide. Whether it is providing customer support or engaging with potential clients, multilingual communication has become imperative for success. Enter conversational AI, a revolutionary technology that not only facilitates multilingual support but also ensures localization, thereby enhancing user experience and breaking […]
Microcredit’s AI Assistant, MIKI: Shaping the Future Continues
The world of AI innovation is evolving at an unprecedented pace, and DigiTech Consult is proud to continue pushing the boundaries with MIKI, our AI-powered virtual assistant. After the successful launch of MIKI on microcredit.bg and credinet.bg, we have taken another giant leap forward to the future by integrating MIKI into Rakuten Viber, making it more accessible than ever […]
Streamlining Business Operations with Viber Development and Implementation Services
In today’s fast-paced digital world, businesses are constantly seeking innovative ways to enhance their operations and improve communication with customers. Viber, a popular messaging and communication platform, has emerged as a powerful tool for businesses to connect with their audience effectively. DigiTech Consult, a leading robotics process automation and conversational AI solutions provider, now offers […]
Econt Enhances Customer Experience with DigiTech Consult’s Virtual Assistant Ena, Now Available in Viber and Econt Mobile App
In 2022, Digitech Consult had the privilege of collaborating with Econt, a leading logistics company operating in Bulgaria, Romania, and Greece. Econt boasts an extensive network of logistics points, serving over 7 million clients and providing next-day delivery services. As part of the project, Digitech Consult developed two virtual assistants, Ena for Clients and Internal […]
Conversational AI – must-have tool in HR
You may be wondering what human resources (HR) has to do with artificial intelligence (AI). They actually share a lot more than you may believe. As the name implies, human resources is a human business, and humans interact via language. Natural language processing (NLP), which is essentially AI for language, is used in conversational AI. Due […]
Reshaping the Retail Industry with AI
Conversational AI is changing the way companies connect with their consumers and the retail industry is no exception. Virtual assistants are fast in addressing customer inquiries and allow the freedom for consumers to pick their preferred medium and language for communication through customized and engaging conversations. The retail industry is revolutionizing consumer experiences with omnichannel […]