How Can Universities Use AI for Student Services?
Students experience a university as one institution, even when the answer to a simple question sits across several teams and systems. A student asking why registration is blocked may need information from the student information system, the financial aid office, the team responsible for enrolment and academic records, or an institutional policy. Someone asking about […]
How Banks Can Automate Letter of Credit Document Checks
Trade finance teams often spend significant time comparing letters of credit with invoices, bills of lading, insurance documents, packing lists and certificates. The difficulty is not simply reading each document. It is establishing whether the documents, taken together, comply with the credit. Under UCP 600, banks examine the presentation against the credit, the applicable rules […]
HR AI assistants for CV pre screening and candidate FAQs
Hiring has always had a weird contradiction at its core. Companies want to treat candidates like people, yet the process treats them like tickets in a queue. If you have ever applied for a role and waited in silence for two weeks, you already know how this story goes. In 2026, more employers are trying […]
Reflections from the “Circular Ports for Global Trade” Conference in Thessaloniki
Our team recently attended the international conference “Circular Ports for Global Trade: Green Infrastructure and Smart Connectivity”, which took place on 14 March 2026 in Thessaloniki. The event was organised by the Bulgarian-Hellenic Chamber of Commerce and Industry together with the Bulgarian Chamber of Commerce and Industry and aimed to explore how sustainability, infrastructure investment, and digital connectivity are reshaping maritime logistics and port ecosystems […]
Why AI Is Moving Into the Legal Core of Business Processes?
For years, companies have been told that “digital transformation” means better apps, smoother portals, and fewer paper forms. In practice, many of the most consequential business processes still break at the same point: the moment when something must become legally binding. This is exactly the gap that AI legal process automation is now starting to […]
Microcredit’s AI Assistant, MIKI: Shaping the Future Continues
The world of AI innovation is evolving at an unprecedented pace, and DigiTech Consult is proud to continue pushing the boundaries with MIKI, our AI-powered virtual assistant. After the successful launch of MIKI on microcredit.bg and credinet.bg, we have taken another giant leap forward to the future by integrating MIKI into Rakuten Viber, making it more accessible than ever […]
MIKI: DigiTech Consult and Microcredit Launch AI-Powered Assistant
The future of customer service is here, and DigiTech Consult is leading the change! We’re thrilled to announce our exciting collaboration with Microcredit to launch MIKI, a cutting-edge AI-powered Virtual Assistant that’s set to transform the customer experience in financial services. Now available on both microcredit.bg and credinet.bg, MIKI is designed and developed by DigiTech […]
Adapting to Evolving Customer Expectations – AI in Retail
In recent years, the retail landscape has undergone a profound transformation, shaped by a confluence of factors including the increasing embrace of self-service, the digitalization of customer acquisition processes, and the far-reaching impact of events like the COVID-19 pandemic. These dynamics have accelerated the migration of both consumers and businesses towards the realm of e-commerce, […]
AI in Multilingual Support and Localization: Breaking Barriers in Communication
In today’s interconnected global landscape, businesses strive to transcend linguistic boundaries to reach diverse audiences worldwide. Whether it is providing customer support or engaging with potential clients, multilingual communication has become imperative for success. Enter conversational AI, a revolutionary technology that not only facilitates multilingual support but also ensures localization, thereby enhancing user experience and breaking […]
Streamlining Business Operations with Viber Development and Implementation Services
In today’s fast-paced digital world, businesses are constantly seeking innovative ways to enhance their operations and improve communication with customers. Viber, a popular messaging and communication platform, has emerged as a powerful tool for businesses to connect with their audience effectively. DigiTech Consult, a leading robotics process automation and conversational AI solutions provider, now offers […]