Redefining how enterprises operate - through autonomous AI powered workflows.
Smart orchestration of workflows, decisions and cross-platform actions.
95%
AI automation replaces repetitive workflows, freeing your team to focus on high-impact work.
- 3x
-
Faster time-
to-resolution
- <8 wks
-
Average ROI
realization
- 20%
-
increase in
revenue
/ What We Do Best
From Strategy to Execution —
Smarter, Faster, Better.
Robotic Process Automation (RPA)
- What It Does
EXAMPLE USE CASES
- processing invoices
- matching transactions
- preparing reports
- sorting and sending emails
- extracting data
- entering information into systems
- handling daily service requests
INDUSTRIES
Finance, Banking, Logistics, Retail, Marketing, Automotive
AI Enterprise
Automation
- What It Does
EXAMPLE USE CASES
- employee onboarding and offboarding
- loan and application orchestration
- document routing and approvals
- cross-department data synchronization
- process monitoring and optimization
- compliance and audit automation
INDUSTRIES
Banking, Finance, Insurance, Healthcare, Retail, Manufacturing, Telecom
Customer Service Automation
- What It Does
EXAMPLE USE CASES
- answering FAQs across chat, email or Viber
- tracking orders, deliveries and returns
- handling billing and account requests
- guiding customers through forms and applications
- triaging and routing complex cases
- reducing wait times during peak hours
INDUSTRIES
Banking, Finance, Insurance, Retail, Telecom, Logistics, E-commerce, Healthcare
Messaging Automation (Viber/WhatsApp)
- What It Does
EXAMPLE USE CASES
- transaction and payment confirmations
- appointment and delivery reminders
- order status and shipment notifications
- customer feedback and satisfaction surveys
- two-way communication for quick support
- marketing and promotional campaign automation
- service outage or maintenance alerts
- personalized updates and loyalty messages
INDUSTRIES
Banking, Insurance, Retail, Healthcare, Logistics, Telecom, Utilities
Contract Orchestration (w/ QES)
- What It Does
EXAMPLE USE CASES
- digital signing of contracts, NDAs, and agreements
- automated contract generation and approval workflows
- secure storage and retrieval of signed documents
- vendor and supplier onboarding with QES verification
- real-time contract status tracking and notifications
- audit trail and compliance reporting
- integration with CRM, ERP, or document management systems
- renewal alerts and lifecycle management
INDUSTRIES
Banking, Insurance, Finance, Healthcare, Legal, Manufacturing, BPO
/ Solutions by Industry
High-Impact Solutions.
Industry-Specific ROI.
Automate with Confidence.
Serve with Speed and Compliance.
- Challenges We Solve
We help banks and insurers address slow lending steps, onboarding delays, back-office workload, fraud and verification bottlenecks, high customer enquiry volumes, and compliance pressures so service is faster, accuracy improves, and teams stay focused on higher-value work.
- What We Bring
- AI Enterprise Automation for onboarding steps and loan processing.
- RPA for compliance reports, system updates, and routine back-office tasks.
- AI Customer Service Automation for policy questions, claim status, payment dates, and instalments.
- Messaging Automation for alerts, reminders, and transaction confirmations through Viber or WhatsApp.
- Contract Orchestration (QES) for digital contract signing across loans, claims, and insurance products
Deliver with Precision.
Operate with Agility and Insight.
- CHALLENGES WE SOLVE
We help logistics companies and retailers overcome slow order handling, inaccurate stock updates, delivery coordination issues, returns backlog, and high customer enquiry volumes, so operations stay reliable, teams react faster, and service is consistent across every channel.
- What We Bring
- AI Enterprise Automation for order routing, inventory accuracy, fulfilment steps, and delivery workflows.
- RPA for invoicing, shipment entries, supplier data updates, warehouse records, and routine system actions.
- AI Customer Service Automation for delivery status, product availability, returns, exchanges, and refund enquiries.
- Messaging Automation for delivery alerts, pickup reminders, and service updates through Viber or WhatsApp.
- Contract Orchestration (QES) for supplier onboarding, partner agreements, and retail collaboration processes.
Automate with Accuracy.
Deliver with Transparency and Control.
- Challenges We Solve
We help finance departments, accounting teams, and BPO providers address slow reconciliations, manual invoice handling, repeated data entry, approval bottlenecks, reporting backlogs, and high enquiry volumes so work moves faster, errors are reduced, and service levels stay consistent.
- What We Bring
- AI Enterprise Automation for reconciliations, financial controls, reporting steps, and approval workflows.
- RPA for invoice processing, payroll data entries, vendor records, and repetitive accounting tasks.
- AI Customer Service Automation for client enquiries about statements, balances, payment dates, and account updates.
- Messaging Automation for reminders, payment notifications, and service updates through Viber or WhatsApp.
- Contract Orchestration (QES) for client onboarding, service agreements, and outsourced process documentation.
Automate with Care.
Operate with Compliance and Precision.
- Challenges We Solve
We help healthcare providers and pharmaceutical organisations address appointment backlogs, patient enquiry pressure, manual record handling, supply and inventory issues, and strict compliance demands so information flows smoothly, response times improve, and service quality remains consistent.
- What We Bring
- AI Enterprise Automation for patient intake steps, medical record routing, approvals, and clinical administration.
- RPA for data entries, lab and pharmacy system updates, inventory logs, and repetitive documentation tasks.
- AI Customer Service Automation for patient enquiries about appointments, results, medications, and treatment information.
- Messaging Automation for reminders, preparation instructions, prescription alerts, and service updates through Viber or WhatsApp.
- Contract Orchestration (QES) for consent forms, supplier agreements, and clinical collaboration paperwork.
Automate with Empathy.
Empower People with Efficiency.
- Challenges We Solve
We help HR teams address slow hiring steps, onboarding delays, repeated data entry, document handling, policy enquiries, and employee support requests so processes move faster, information stays accurate, and people get the answers they need without waiting.
- What We Bring
- AI Enterprise Automation for recruitment stages, onboarding steps, approvals, and internal HR workflows.
- RPA for employee record updates, payroll inputs, attendance logs, and routine system actions.
- AI Customer Service Automation for employee enquiries about policies, benefits, leave, and internal procedures.
- Messaging Automation for reminders, onboarding instructions, interview notifications, and internal updates through Viber or WhatsApp.
- Contract Orchestration (QES) for employment contracts, policy acknowledgements, and contractor agreements.
- What We Bring
Discover how our AI-powered solutions help leading banks and insurers reduce costs, improve service, and stay ahead of compliance demands.
Automated Claims Processing for a Leading Insurance Group
Reduced average handling time by 63% using Conversational AI for first-level claims triage — freeing up human agents for complex cases.
Intelligent Onboarding in Digital Banking
Implemented a smart onboarding assistant that guided customers through KYC verification, reducing drop-offs by 42% and boosting activation rates.
Fraud Detection Alerts via AI Chatbot
Developed a real-time virtual assistant for fraud notifications and user verification — improving response times by 70% and reducing call center load.
/ Our work process
intelligent tools
for a smarter workflow
/ Our work process
Real Problems.
Smart Solutions.
We help businesses tackle real operational challenges through intelligent automation. Whether it’s transforming customer service, streamlining internal processes, or digitizing contract workflows, our solutions are built to deliver speed, accuracy, and measurable impact.
/ Our Clients
/ Smarter systems. Stronger business.
We Build Intelligent
Systems That Move
Industries Forward
At Digitech Consult, you gain more than a service provider — you gain a strategic partner. We combine engineering expertise with business insight to deliver smart automation solutions that truly make an impact. From increased efficiency to greater adaptability, our work is built around measurable results and long-term value.
/ Our Strategy Partners
/ How We Make a Difference
We are DigiTech Consult.
Our mission in DigiTech Consult LTD is to help your business find the right balance of human vs. robot in the separation of duties and enable people to achieve their most fulfilling position in your company. We properly identify the value-added from the automation opportunities and then find the right automation. Companies can also rely on us to support them in the process of automation adoption by the employees as well as further technical support.
Milena Ribarova
Founder and CEO
handled by our team
Download the 2024 Report: Bulgarian Achievements in Robotics and Automation by PARA.
An in-depth look at cutting-edge developments and success stories from Bulgaria’s robotics and automation ecosystem.
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