Robotic Process Automation (RPA) provides a better way for users to interact with applications, and for the applications themselves to inter-operate with each other. RPA offers visibility into processes people follow and enables easy identification of opportunities for process improvement. It lets you simply and effectively automate processes, add new functionality to existing applications and even build new ones from relevant pieces of others that are already in use.
Benefits of RPA:
The proposed automation solution will improve the user experience within and across the organization by streamlining user workflows, enabling process guidance, reducing repetitive data entry and simplifying the user interface, all without changing the underlying applications.
Minimize, or even eliminate, data entry errors by leading users through their tasks while providing them with the right screens, information, options, and guidance at the right time.
Multi-step processes, whether across multiple applications or a single complex application require significant investments in training. When automation is used to simplify, optimize and automate complex processes, the time required to train users on these process is dramatically reduced.
Additionally, user process improvement is not a one-time task. CONTINUOUS IMPROVEMENT suggests constant discovery of new processes to improve. Every complex process improved and automated with RPA will further reduce the time and expense necessary to educate and train users.
Having all users follow defined process steps all of the time can be nearly impossible to achieve. It is especially challenging when doing so means having to learn the subtleties of disparate applications and their associated workflows. This can become still more challenging as new products or new processes are introduced. Robotic Process Automation enables you to incorporate various logic to ensure that users fully complete all parts of the process.
Many choose to build new COMPOSITE APPLICATIONS OR DASHBOARDS that allow one unified view to replace the need for employees to work in multiple applications. This can deliver a tremendous ROI to the business in terms of improved productivity, improved performance, and reduced training costs. Composite applications also provide a way to limit access of certain applications or functionality based on user type. For example: RPA lets you streamline the processes followed by executives by allowing them to interact with relevant information in a SINGLE DASHBOARD VIEW. Transparent to the user, the dashboard can draw information from various applications. Remember, this single dashboard not only can streamline executive’s productivity, but can also reduce training times dramatically for executives.
RPA gives the ability to add new functionality or business logic to an existing legacy application. This is especially important for enterprises that have significant investments in business applications which are considered ‘closed’ (no available API), where an enterprise has little understanding of the underlying logic of the business application, or where it lacks the necessary skills with the underlying programming language.
New regulatory issues create new challenges for enterprises and may require changes to existing applications and business processes. This presents extremely difficult challenges for enterprises that have a significant investment in legacy applications that cannot be easily modified or extended.
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